Request Ownership for Resellers

  • As a reseller, some user may write to you that they have changed their PC and want to use Iris on their new PC
  • You have 2 options
    • You can tell them that they can move the license from our User Panel
    • You can register into our User Panel and request ownership of all licenses generated to you
      • By doing this you can move the licenses of your customers by yourself and help them
      • This is good if you have someone doing customer support because it shows more servant approach, customers value this and this builds trust
      • You need to request ownership of the licenses generated to you one by one which may take some time
        • We don’t over a bulk request of ownership because of security measures


  • The codes which are generated to resellers can be acquired by customers and the reseller without verification
    • What I mean by this is that you will not get an e-mail to approve the switch of the owner because these licenses don’t have an owner at the beginning
    • Basically you will not get this and they can quickly acquire their licenses into their accounts
  • When somebody makes a purchase from our website it’s a little different
    • The code gets connected to his e-mail and he needs to login to our user panel with this e-mail address
    • If he wants to move the code to another account, e-mail verification is sent to the e-mail which was used for the purchase
      • Example verification E-mail
    • With reseller codes, there is no verification like this to be easier for the reseller and their customers
    • Which means that if you are a reseller, your users can just get their code into their account by following the steps from this article

More info

Answers also

  • My customer wants to move their Iris license to a new PC
  • My customer has changed the computer, and now it cannot be activated
  • How can I reset the activation code of my customer
  • If the user is asked to remove the license by himself, then the user should first register the account, but I did not find an entry for binding the license. Do he need to apply for the “Request Ownership” by himself
  • My customer has changed the computer, and now it cannot be activated. Could you please help to reset the activation times
  • One more thing to ask you is that some of our customers are unable to reactivate the iris they purchased or manage their licenses on the iris website because they have changed their computers
  • Hi, I want to reset the license to migrate to another device. Please help me, thanks. P.S. I bought the activation code from reseller, so I cannot do it in the Panel by myself
  • I purchased two activation codes from x, and now they cannot be bound to my user panel. They are the same as the ones I sent in general. Please help me solve them.
  • I’m from x, your reseller, many customers can’t bind their accounts with the license they bought from us. We have been scolded by customers too much. I hope you can help us solve this problem.
  • I hope someone of you can contact our business staff, use API to connect, so that customers can bind their own emails. Now the orders are bound to our emails. Many customers dislike this and think we are pirated, even though the official website said no email support is provided, but I hope you can provide us with support, because too many customers have purchased licenses that can’t be bound to email, which can also reduce our work pressure.
  • please remove x from my account (y), This is the customer’s license. I accidentally added it to my account and I cannot delete it now. This customer’s situation is the same as mine. I cannot receive the verification email, so please solve it.
  • Please solve the above problems. My company and I still have many questions about adding the license to the account Neither I nor the customer’s license can be added to the account, and no verification email has been received
  • I think you should make the user panel more perfect. We can’t receive emails, We can’t deactivate it. Customers suspect that our x sells fakes. We have been unable to contact you.
  • Can anyone’s license be revoked
  • Can you help me bind my license to my account

E-mail answer

How to move the license when I bought from a reseller