We can’t find the purchase without your E-mail that you used for the purchase and the Transaction ID of the purchase.
To get a refund, send us your:
- The E-mail that you used for the purchase
- Transaction ID
- The Transaction ID of the purchase
We process refunds from first (1) to the fifteenth day (15) of every month.
If you write for a refund on 20 January we will refund the purchase at the beginning of February.
- I want a refund
- I don’t like the software and want a refund
- Your software crashed my computer. I uninstalled your app. I want a refund
Can’t find the purchase for this E-mail
- Sorry for the bad experience with our product
- I searched in PayPal for the purchase with this e-mail but there is no purchase from this e-mail
- Can you send me the transaction id or the e-mail that you used for the purchase so I can refund you 🙂
- There is no way to find and refund the transaction if we don’t know the e-mail used for the purchase or the transaction id of the purchase
- For more info