18 thoughts on “How to install and activate Iris”

1. HI, I have purchased Iris and really enjoy it. Thanks. I need to swap laptops, how can I transfer my license? Thanks, Lennard

   1. From here:
      https://iristech.co/revoke-license/

      With the timestamp from the payment mail.

      If something doesn’t work write to us via Messenger or e-mail and we will revoke the code for you 🙂

      Thanks for supporting our product 🙂

      Daniel
      CEO Iris

2. I think I may have installed this twice and possible paid twice. Please advise

   1. I will message you over at your email so we can sort this out
      Don’t worry 🙂

3. I cannot get Iris to work on a MacBook Pro with with two external monitors. It works on the MBP monitor, but not on the two external monitors. Sent screenshots to online chat with settings and more detail. Would like a fix or refund. Thank you.

   1. Hi Jack,
      Perhaps you could try turning on the high-level API? Here’s a video showing how you can do that: https://www.youtube.com/watch?v=DUe_DeQXuww

      Let me know if it works 🙂

      Valentina
      Chief Customer Officer and Lead Marketing Specialist

4. I have purchased (and paid twice)for your program. Yet I can not see that it is open and working. Please advise and return one of my payments.

   1. Hi Dan,
      Messaged you with help and a fix 🙂

      Also, gave you details about the refund, we’ll do it 🙂

5. Hope that Iris Pro installed ok today for lifetime cover with payment of $13.49 USD ? Please confirm ? Thank you, Neill Harris

   1. We have a short video about just that (knowing if everything’s installed correctly), that you can watch here 🙂
      https://www.youtube.com/watch?v=5L5Ypeh30x0&list=PLYgsC6pUhQFrXWz-uC0p2VaOZX-P2ZPsk&index=2

6. I did buy the $15 version and when I try to download it I get this message:
   Error 503 Backend unavailable, connection timeout
   Backend unavailable, connection timeout

   Guru Mediation:
   Details: cache-mdw17332-MDW 1550612355 3198006440
   Please advise!
   Thank you,
   Maura Andronic

   1. Hi Maura,
      There was a bug with the download links but it is fixed now 🙂

7. In already downloaded the iris and then when I went to purchase it will not activate??

   1. Hi Paul,
      After you make a purchase you will receive an e-mail with an activation code you need to enter in the program
      If you’re still experiencing problems you can write to us at contact@iristech.co

8. I have purchased Iris today. Before I used the trial version and it worked just fine with two external screens. But the purchased option works only with the laptop but not external screens. The description of the Iris before purchase claimed that it would be possible to manage external screens. I saw in the user comments to turn on the high-level API, but I do not have the “Iris” bar in my program. Version 1.1.7. Would like a fix or refund. Thank you.

   1. Make sure this is clicked “High-level API” works with USB monitors
      https://www.youtube.com/watch?v=DUe_DeQXuww

      If it’s broken we will refund you don’t worry 🙂

      But using High-level API from the settings should fix the problem

9. Hi after Windows format I put the activation code and Iris says download an older version of Iris or buy a new code. Help me pls

   1. Hi Kostas,
      I’ve reset your code so you can go ahead and use it again

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