Troubleshooting

and How to fix common problems

This turtle is the Iris customer support agent and it will help you solve all your problems with Iris. You may wonder why I chose turtle to help you, but the answer is simple.

Turtles have the ability to stay grounded, even in moments of disturbances and chaos. The symbolize determination, persistence, emotional strength and understanding, all of the things you need to read this article or maybe to wait for me fix some bug I haven’t found yet 🙂

Iris

Bellow, you will find most common user questions I receive my e-mail. They are arranged in random order and new things are added to the end.

Iris doesn’t work on my second monitor

If you use USB monitor or DisplayLink or other docking station Iris may not work on your second monitor.

You can fix this by using High-level Color API on Windows

For macOS I am still searching for a way to do this, but USD monitors don’t support gamma changes by default.

New drivers of DisplayLink may also help you as they started to support gamma changes.

Is there a way for my Iris to turn on automatically at startup?

Iris should start automatically on startup at every system.

On macOS, there is system protection ad you must move the app to some other folder, not the Downloads folder because it will not start automatically if it’s in the Downloads folder.

On all systems check if Start on startup checkbox is checked.

I paid for Iris Pro but haven’t received activation code

When you buy Iris Pro or Iris mini Pro you need to wait for redirection back to the Iris website.

After the redirection, you will see screen like this

If you didn’t wait and closed the browser tab you need to write to me to create your activation code by hand. Please note that I receive a lot of e-mails and my response may be slow, but I will either refund your money or create your new activation code 🙂

See this page on how to proceed

https://iristech.co/license-create/

For activation, instructions see this page

https://iristech.co/how-to-install-and-activate-iris/

Monitor is blinking between the Iris setting and the regular blue light of my monitor

Several programs for blue light may conflict with each other.

If you use both Iris and Iris mini quit one of them.

If you use both Iris and f.lux quit one of them.

Same goes for every other combination of blue light reduction software which conflicts with each other.

Iris doesn’t conflict with Windows and macOS integrated blue light reduction features 🙂

Keep flashing between ON and OFF

If the above is not the case, some video card drivers also constantly want to change the display gamma and calibrate the screen and this may also cause flicker.

You need to somehow quit the conflicting process of your video card.

High-level API should also fix this problem on Windows

What are the registry changes to unlock lower values?

On the first start, Iris may ask you to make some changes to the Registry.

This is nothing to be afraid of and the goal of this is Iris to work faster when you want lower values.

By default, you have a cap on color changes to somewhere around 3900K.

To go lower you need to unlock the gamma or use Iris high-level API.

If you want to know the exact settings which Iris changes see this file.

Download “unlock_gamma_ramp.reg” unlock_gamma_ramp.reg

To delete this changes Run this file

Download “lock_gamma_ramp.reg” lock_gamma_ramp.reg

Why Iris doesn’t let me choose install location

You can move the folder by hand after installation.

The reason for this is because Iris doesn’t want Admin rights right away and this actually helps with Privacy and Security.

You can find the location of the installation here:

Other programs like Chrome also do this so here are the benefits of installing without Admin access.

You can install Iris on computers at your work which doesn’t allow app installations

Iris can install because it doesn’t require Admin access.

At the first start, it may ask you to unlock the gamma via Regedit which requires admin access but if you don’t give it, Iris will use High-level API which may be a little slower but will still work.

You can feel more secure

Computer programs can do a lot of bad things if you give them Admin access and install them in Program Files.

Iris have an installer with admin access but I don’t distribute is as the default download for the reasons above.

You can always move the installation folder by hand and Iris will still work.

Iris is easier to clean from the computer

%LOCALAPPDATA% is folder per user which means that Iris will be deleted if you delete the user and create a new one.

This may help if there is a bug which makes the monitor colors broken or black. This think should not happen but is one more thing to make Iris removal easier.

Iris doesn’t change colors on Windows 7

Try to Enable Aero.

This may happen if you use High-level Color API. For it to work on Windows 7 you need Aero to be enabled.

Low-level API should work without Aero but will not work with USB monitors

I’m having trouble figuring out how to use the sliders. Nothing is happening

If this is your first installation of Iris and gamma range is not expanded you are using High-level Color API but it needs Aero to be enabled to work.

If you have expanded the color range you need to restart your PC for Iris to start to work perfectly.

There is something else that if it’s Day and you are moving the Night slider it will not change anything on the screen because it’s day and the night has not come yet.

You can also see this page for more explanations

https://iristech.co/blue-light-page-help/

Or see all Help articles from here

https://iristech.co/help/

How to Cleanup everything

Close Iris

Run this file

Download “delete_everything.reg” delete_everything.reg

This will clean Iris save, gamma unlock and Iris URL scheme

 

 

 

Mouse pointer blue

Use software mouse

– Can’t see mouse in games

Disable use software mouse

– Iris is slowing down my PC

Try with Iris mini

– Display is red

– Can’t open the program

– My display flickers

Delete f.lux

– Can’t delete the program

– Where to put the activation code

Instructions

– Activation fails with some error

Behind proxy try with OfflineCode

I don’t see type and mode any more

Click use advanced settings

What changes Iris does on installation

-gamma ramp

Computer crashed can’t activate Iris again

-revoke a license

Iris and display calibration

– Enable preserve gamma

Something else?

Post in the forum

Posted in Articles