Moving Licenses

If you change or reinstall your PC, or reinstall Iris and you get this message after trying to activate Iris:

“Code is already used”

“You already used the code on another machine”

You can free your code from the old machine by registering in the User Panel

  • From here you can manage all your codes
  • Make sure you register with the same E-mail that you used for the purchase

When the Status of the code goes to Not used after you click Move to another PC you can use your code again 🙂

Re-activating Iris

Moving your License

Answers also

  • Code is already used
  • You already used the code on another machine
  • Moving licenses
  • I got a new pc and installed Iris, then there was a problem with it and have another one. Getting a message that code CODE is used. Do I need a new code?
  • How do I re-activate it on my computer
  •  I had purchased Iris Pro and I recently got a new computer. Is there a way that I can transfer my account
  • Can I reset the code and allow me to enter the code again
  • My older device is broken
  • Can I reactivate Iris on a new device
  • My hard drive crashed and I need to reinstall Iris on my new one
  • My laptop crashed, how to get Iris on the new one
  • I’ve purchased a Pro membership but have a new computer
  • After installing Iris on the new computer the activation code does not work
  • I am only using this one computer, can I be sent an activation code that works
  • I need to move the below license to a different computer but did not manage to make it
  • I clicked the “Revoke License” button below, and use the code to activate Iris on my new computer, but I got an error message that the code has been used somewhere else
  • I had to reinstall Iris again but get the message that “You have already used this code with other version of Iris. Download and use the old version again or buy new activation code.”
  • Hi, Whenever I change machine I’m unable to use my license, can I please get a fix for this
  • I had to reset my computer & tried to reinstall Iris but the activation code no longer works. The prompt says I need to install the older version but I can’t find where that is on your website
  • I have changed the computer, and now it cannot be activated. Could you please help to reset the activation times
  • Could you please tell me which version I activated before
  •  I have a new computer that doesn’t recognize my Iris account. Tech-wise, how do I go into Iris and tell it that it’s me just with a different computer
  • I have the same problem of the subscription being for 2 PCs at the same time
  • Trying to use code CODE. It’s saying I need to download an older version. How do I do that
  • I would like my subscription to iris to continue, but I have changed the computer and I would like iris to work on this one now. Please can you send me the code to put into my new laptop
  • I purchased the Iris Pro. It says lifetime duration. However, it is telling me that it is expired. Could you please help clarify why that is the case and how I can start using it again
  • I also tried the revoke license function but it doesn’t seem to be working
  • I recently upgraded my work PC that I was using this subscription for.  Is it possible to transfer this license to my new PC
  • I had to change laptop,but saved my old data,but now Iris stopped functioning,as it expired
  • i have tried to reboot throughout my previous code but to no avail
  • Hi, I purchased the “lifelong” version of Iris for x on January 14, 2020. However, my version lasted for a short time, and then I received a message that it had expired. I paid with a PayPal account. Please check your records and send me the version that I paid for
  • I’ve been a user of Iris Pro for a few months but a few days ago my computer and email got hacked, I am rebuilding my PC but I can’t find the Iris Pro key
    My mail is stolen and I am unable to get it back
  • Hello, I have purchased a new pc.  When I try to use my activation code for Iris it says it has already been used on another machine.  I thought I could transfer the activation code?  How do I use the code to activate Iris on my new PC?  My code is
  • I bought iris and installed, but had to reset my hard disk. I dont know how to reinstall again (user name? password? procedure?)…can u halp please
  • I got a notification that my iris expired. I thought I had paid for it or is it just for the year
  • I have bought 3 activation codes over time & still can’t get it working on my new MacBook Pro. I tried revoking but it still didn’t work
  • Hello, I need to move a code between computers but I cannot see my codes in my account. I think I may have moved the codes trying to consolidate accounts but I don’t know what my login is. I’m paying $3.99 for multiple devices. can you let me know what the email is that has access to these codes
  • I have Iris on my work computer, am I able to use the same license on my person computer at home? My previous activation code was CODE
  • I had to erase my mac hard drive and go back from Catalina to Mohave operating systems because Catalina was not running my Adobe programs well so I am having to reinstall all my applications because after saving in Catalina it will not save anything once you erase your computer. So….can I reinstall your application on my computer
  • One of the two PCs with Iris on them has crashed,   I have a new PC and need to know how to use the license from the crashed computer on the new computer
  • Dear Iris, I had a lifelong subsciption to Iris but yesterday my computer crashed and the store installed a new harddisk and now the subscription is gone
  • I reset my PC OS. All apps has to be reinstalled. When I reinstalled Iris,it was not successful. Thre is a prompt that the activation code is used by others. But I only used it in this laptop. Please tell me what to do
  • преинсталирах Windows-a и сега не ми приема кода
  • Hi, i just installed Iris on a new computer and it asked me for a new license
  • hi, if I lost all the information on my previous PC and had to format the machine, how can I restore my Iris account
  • I accidentally deleted my lifetime Iris account. How can I reclaim it
  • I lost my lifetime membership apparently , I formatted my PC and imported the settings, but now the version that I have is the trial version that will expire soon does anybody have the same problem
  • Why has my license expired I’m still using the same computer
  • Hi, I have changed computer and cant find the activation password. what to do
  • My employer has changed the computer I use at work while I was away in a vacation and I have lost the app installed. I tried to enter the code in the “Licence” box, but it’s not accepted
  • I need to move this from one of my laptops to another.  The question I have is there a way I can tell in the software on which license I am using for this laptop
  • i got myself a new Mac and ran again into the problem as last time (see below). May i ask for a valid code for Iris? The version is 1,2 on my old Mac and is the same in the trial version on my new one. The old Mac will be deleted and then sold
  • Can you pleaser help? I got a new pc for Xmas I FINALLY added Iris back on tonight but it is stating my code has been used. But that was for my mac. That I no longer use.
    My code was
  • However I had to take my computer back to factory settings and delete every thing on it due to a virus , how do I re-instate iris on my computer? I have deleted all emails from when I purchased iris
  • hi, I need to format my pc and don’t know how not to lose the software membership, any thoughts
  • to desktop but my code doesn’t work
  • just upgraded PC and sold my laptop with factory reset windows 10. I want to use the licence that I bought for Iris on this computer now. HOw do I transfer it
  • Hi, I had IRIS installed on my previous laptop and deleted it. Now trying to install on my new device and can’t find my license information. How do I go about finding it. I have my transaction ID but not the license number
  • I bought Lifelong without updates license for Iris Pro before 15 minutes and have three machines one of them uses Linux the orther two use Windows. The latest version for linux is 0.9.9 but for Windows is 1.2. I never use more than one at a time and want to Iris on all of them. Unfortunatly I use the code first on my linux machine and now I cant activate Iris on my Windows machine
  • I see that I can’t install for all users. That’s unfortunate. If I install it for myself, then change to my child’s account, will it take another license, or is it one license per machine? Can it tell that it’s already licensed on that computer?
  • hello how to i get iris back on my computer? It was repaired by apple and iris is no longer active
  • Thanks for previous reply. I have 2 laptops at home I have paid for lifetime membership can I have iris on my other laptop please ?.
  • Hi Daniel, great product it’s saved my career almost! I’m having an issue, I bought a lifetime account years ago but seems I can’t login on my new machine I think the email was It’s working still on my old machine but no way to double check which email But the thing is the above email is in your mailing list from years ago I’m hoping to get it again urgently as I’m very sick with eye strain atm I got a new monitor also which cost me £1500 and I’m so Ill atm I’d appreciate maybe if I can consult with you to help me get better? I’ve not been able to work for a week
  • Hi, I just switched computers, can I transfer my previous iris license?
  • Hi my machine was reimaged as it had some problems and my iris application was deleted. I reinstalled it and it’s put me on a trial version. How do I go back to my pro version?
  • As of a couple days ago, my original installation of Iristech on my original partition has stopped working, and demanding an access code
  • Hi. I need help moving my subscription to another computer.
  • I had to change harddisk on my mac and Iris does not recognize it. How do I activate my Iris again
  • Hi I am about to change over my laptop. What do I need to do to in order to transfer licence to new machine?
  • I moved to Linux and now I can’t activate the license with the same key because the Linux version isn’t the same. How do I reactivate on Linux.

E-mail answer

Iris suddenly expired

Re-install Iris on a new computer

License actions

Using multiple machines

  • If you have multiple machines just revoke the code from the User Panel when you are going to switch to a new machine and enter the activation code on the new machine
  • For instructions on how to do this see

See also