If it doesn’t work quit Iris and then remove the %LOCALAPPDATA%/Iris folder
How to quit Iris
To quit Iris you need to right click the tray icon and click quit
Where is installation folder located
Write in the Windows Explorer %LOCALAPPDATA%
Delete this folder
How to disable Iris start on startup on Windows 10
If the above doesn’t work
open Task Manager
go to Startup
right-click over Iris and disable Iris
Answers also
How do i completely uninstall iris? It keeps popping up even though I’m not subscribed
Had a free trial of your product and found it to be very good; it reduced eye strain considerably. While waiting to be paid to buy Iris, I have an irritating drop box from you whenever I turn on my laptop and don’t know how to get rid of it. So despite your excellent product, I won’t be buying it because your business model sucks.
Elyse Zebede Feb 27, 2020 16:51 Hi, I downloaded your blue light last night to my desktop computer, and need to have it removed, and cannot seem to figure out how. I work on the computer all day, and it is actually hurting my eyes and extremely uncomfortable. PLEASE ADVISE ASAP HOW TO REMOVE IT. Thank you!
Maccutcheonj Feb 27, 2020 17:52 I sent this already via your online message twice and via your email twice. Pls remove your annoying popup from my system. As far as I know I never allowed that and I will not be using your product. I will, if you do not remove this, get on Mercola and complain about it every time I go to the site which is daily. Not to mention every other site that may push your products. I requested this already, and it has been ignored, that is why this is more vehement. Jane MacCutcheon BTW, I do not use the parasitic/predatory social media “platforms,” actually theft modes.
imrkane — Today at 11:12 PM Iris mgmt. will you remove your pop-up on my rebooted pg. that always occurs olthough my trial expired and I see nothing in my downloads to delete it and I tried 2 x as some instruction said somwhere to reinstall it and redelete it without result (and if you have that built in, that’s evil)? – 2022.07.29
If you’ve made a mistake when buying, would like to upgrade from a subscription to a license or from one license to another, or if you’re just not satisfied with the product get a refund.
If you have bought not with PayPal send us the following information via PM in Discord:
Email the purchase was made with (if you paid with PayPal, it’s the email connected to your device)
Transaction ID of the purchase (you can find it in your PayPal history when you click on the payment and get the information page shown on the screenshot)
Reason for wanting a refund – this helps us improve our software and services.
We refund all PayPal cases but it takes a week or two don’t worry.
NB! Keep in mind that PayPal transactions older than 180 days cannot be refunded.
We can’t find the purchase without the E-mail that you used for the purchase and the Transaction ID of the purchase.
To get a refund, send us your:
E-mail
The E-mail that you used for the purchase
Transaction ID
The Transaction ID of the purchase
What if I want a refund? (July 13, 2018)
We always refund money if something is not working or if you are just not happy with our product.
But please don’t use Iris for 5 years then suddenly decide that you want a refund.
Even in that case, I will probably refund everything you have paid for but will probably also remove your activation codes and block you from purchasing from us in the future.
We are all honest and good people which value your decision to trust us with your money so if something is not working or you are not happy with our product we will always refund all your payments.
I don’t want to tell 30-day or 90-day money-back guarantee because it sounds stupid but we care and will return your money if you want at any time.
Daniel CEO Iris
Answers also
I want a refund
I don’t like the software and want a refund
Your software crashed my computer. I uninstalled your app. I want a refund
Can you pls refund me the cost of the Iris Pro
Daniel, I am sorry to say that Iris is not working at all. My computer crashed and I had to reinstall windows and Iris, and now Iris is non-functional. Should I reinstall it. I had a paid version, so settings are on advanced
getting a Iris refund on my purchase
getting a refund for iris
getting iris refund
Lynne Cobb 2022.04.12 15:35 I’m confused about what’s going on with the Iris software on my computer. I have been having autopay of $1.99 monthly, but then last week my IRIS stopped working and said I needed to buy a subscription…that confused me because I thought I had a subscription already of $1.99 a month. I couldn’t get it to work so I clicked on the link to purchase another subscription and bought the one year for $11.99 and the software started working again… I thought the problem was solved but then another automatic payment of $1.99 went through my account. So now, I think I have two subscriptions but only need one. Can you help me work this out and fix the problem? Lynne
Maija Giganti1 Aug 19, 2020 00:57 This is a follow-up to your previous request #18032 “Very Upset” I am VERY upset at the lack of customer service at Iris. I have had ongoing issues for the past year. And to think how many people I have referred to you! I am being billed 2x each month (last charges were in late July for $1.79 and $1.99). AND I DON”T HAVE IRIS ON ANY OF MY COMPUTERS!!! I tried to buy it again in late July. I had it for 7 days and then it disappeared. I wrote to you above on 7/27 and never heard back. I do want to have Iris on a couple of our computers but I refuse to buy it again until these subscriptions are cancelled. This is beyond frustrating. I am going to contact the Better Business Bureau. I know it’s a small amount but the lack of service is TOTALLY unacceptable. Please credit my account for at least July if not longer -I haven’t had Iris on any of my computers since Feb 8, 2020 when I was laid off from my last job (and sent the computer to the corporate office. Thanks, Maija Giganti
Maija Giganti1 Sep 29, 2020 17:18 Hi – I have had nothing but trouble with Iris. I have emailed you several times to cancel my account but you never respond. Though you happily take my money each month. For months I had asked for help – Iris was on my old work computer (which I sent back in February to my old company) but I couldn’t download it on my new computer. Yet am charged each month. Please refund this last month at the minimum (though I haven’t used your service since early Feb and have been charged 1 and sometimes 2x a month for some reason). Please cancel my service – and please provide better service to your customers. This experience has been worse than dealing with AT&T or Xfinity – at least they respond. Thanks, Maija Giganti
Maija Giganti1 Aug 27, 2020 19:21 Hi – I have disputed your charges through Paypal as I have not had your service on any of my computers since February. But you continue to charge me. And never respond. Your customer service (or lack thereof) is as bad as Comcast – and that is saying a lot…
Please see my email above – I need customer service and your company provides absolutely no service. HELP!!!!!
E-mail answer
Just open a case in PayPal. We refund all PayPal cases but it takes a week or two don’t worry
No, we don’t process the payments and we don’t store any debit or credit card information on our servers.
We do this because I know how important my own card information is for me and how often I don’t pay because I don’t trust the store enough to process my payment.
Iris payments go through PayPal or 2checkout and we just get a notification after payment to create your activation code and send it to your e-mail.
Your debit/credit card information is secure or at least as secure as PayPal or 2checkout websites are.
If you wish to use it further you can buy it (and support us) or invite friends (see Discounts -> Friend invites section for this).
Iris Mini is free to use and has no trial period.
License
For Iris Pro we have two lifetime licenses – one without future updates (you can only use it on the version you’ve installed at the time of your purchase) and one that comes with future updates (whenever a new version comes out you can switch to it) – check them out here – Buy Iris.
For Iris Mini we also have a lifelong license without updates – you can see it here – Buy Iris Mini.
If you don’t want to buy through PayPal you can buy through 2checkout with a debit or credit card – Buy with a card.
Subscription
We also have monthly and yearly subscriptions for 1PC or up to 5 devices that can be used for both Iris and Iris Mini – check them out here – Subscription.
I am just wondering if I need to buy Iris for each device, or it one download for all devices in one household
I am a parent we share 3 devices one is laptop, and 2 iPads. Is there a way to purchase a family license
I bought the most expensive Iris for my desktop and it says one computer at a time. How do I load without paying for it Iris for another of my computers? There does not appear to be a login. Thank you.
There may be a difference in the prices because of the different taxes 2checkout gets
Answers also
I’m not using PayPal
Please send me a link to pay by credit card that does not require me to sign up for PayPal
Do you have a payment link in English that does not require me to open a PayPal account
Hi there ! The PayPal system isn’t available in my country…. How can I but Iris or other products
Hello , I live in turkey , I tried and loved iris. I want to buy but as I can see only way is Paypal Which does not work in my country Is there any other wat i can buy
Magicofprayers Feb 26, 2020 21:28 Subject: Iris feedback Message Body: help me adding card for payment for subscription. first of all you dont have optons other than paypal. then, paypal is a mess to operate; not adding my card even after entering card details 20 times.
E-mail answer
Alternative to Pay with Debit/Credit card instead of PayPal
This depends on the PayPal UI and honestly, there is nothing we can do to make it easier to Unsubscribe
Video tutorial
Answers also
How to cancel PayPal subscription
How to cancel monthly subscription
How to cancel my monthly subscription
How to cancel your monthly subscription
How to cancel an annual subscription
I want to unsubscribe to Iris, how do I do that
How to discontinue my payments as I’m no longer using the App
Hi, I wish to unsubscribe and the dollars that you took yesterday could you please refund it to me as I am not using the computer I activated my code on anymore
how do I stop my subscription? My email address is X I want to cancel because I thought I was blocking out blue light from my monitor but your service is not
I would like to cancel my monthly subscription for Iris Technologies
Hi, I subscribed to Iris half an year ago and I decided to buy it ffor a lifetime. However, there is a problem with me unsubscribing from the subscription. Did it through revolut, also tried using the user panel but it does not even give me the option to claim my license. Overall I am lost Somebody who had a similar situation or has any ideas on how to cancel the subscription?
HI, I bought your full product but you still deducted the 1,99 euro from my account. can you please resolve this?
If you subscribe with PayPal you can go in and unsubscribe that way. You can opt out of/cancel reoccurring payments. I think you can do it with your bank also
How the do I cancel? There’s no way to unsubscribe? I’m going to report this company as a scammer to my bank There is no way for someone in my circumstance to unsubscribe This is illegal. I subscribed through paypal, not with a paypal account The way the cancelation system is set up with this company is illegal
Where we have pictures and videos how you can do this 🙂
Answers also
I paid but it expired today
I paid but still trial
Just purchased paid lifetime license but the icon on my taskbar says it will run out in 6 days and asking me to purchase
i bought it and keeps asking me pay again
I paid $49 on Paypal on April 2, 2021 for a lifetiem membership and the app does not recognize me as having pro access. I have macbook.
Hi Daniel, I just purchased Iris. After downloading Iris multiple times, it still shows me only an expired version and I have been unable to use it. Can you help? Thanks! -Elizabeth It was so easy to install/use the free version; why is the version I purchased such a mystery? Would appreciate some tips to be able to start using Iris. Thanks. – Elizabeth
I purchased a license, was able to use it for a week, and now I can’t regain access
Hello! I purchased the lifetime version last week and when I downloaded the program, it says that it expires in 6 days (appears that I have the trial version). How do I access the lifetime version that I paid for?
Chris Chapman Feb 26, 2020 14:30 Hello, I purchased the Iris pro for 14.99, which says life time duration. However, I am now being told that I am expired from using Iris and to purchase again. Can you please help clear this up? Thanks.
E-mail answer
Thanks for supporting our work 🙂
In the E-mail that you received after the purchase, you have an activation code. You need to enter it into the app or just click the Activate button in the E-mail as shown:
I got a new pc and installed Iris, then there was a problem with it and have another one. Getting a message that code CODE is used. Do I need a new code?
How do I re-activate it on my computer
I had purchased Iris Pro and I recently got a new computer. Is there a way that I can transfer my account
Can I reset the code and allow me to enter the code again
My older device is broken
Can I reactivate Iris on a new device
My hard drive crashed and I need to reinstall Iris on my new one
My laptop crashed, how to get Iris on the new one
I’ve purchased a Pro membership but have a new computer
After installing Iris on the new computer the activation code does not work
I am only using this one computer, can I be sent an activation code that works
I need to move the below license to a different computer but did not manage to make it
I clicked the “Revoke License” button below, and use the code to activate Iris on my new computer, but I got an error message that the code has been used somewhere else
I had to reinstall Iris again but get the message that “You have already used this code with other version of Iris. Download and use the old version again or buy new activation code.”
Hi, Whenever I change machine I’m unable to use my license, can I please get a fix for this
I had to reset my computer & tried to reinstall Iris but the activation code no longer works. The prompt says I need to install the older version but I can’t find where that is on your website
I have changed the computer, and now it cannot be activated. Could you please help to reset the activation times
Could you please tell me which version I activated before
I have a new computer that doesn’t recognize my Iris account. Tech-wise, how do I go into Iris and tell it that it’s me just with a different computer
I have the same problem of the subscription being for 2 PCs at the same time
Trying to use code CODE. It’s saying I need to download an older version. How do I do that
I would like my subscription to iris to continue, but I have changed the computer and I would like iris to work on this one now. Please can you send me the code to put into my new laptop
I purchased the Iris Pro. It says lifetime duration. However, it is telling me that it is expired. Could you please help clarify why that is the case and how I can start using it again
I also tried the revoke license function but it doesn’t seem to be working
I recently upgraded my work PC that I was using this subscription for. Is it possible to transfer this license to my new PC
I had to change laptop,but saved my old data,but now Iris stopped functioning,as it expired
i have tried to reboot throughout my previous code but to no avail
Hi, I purchased the “lifelong” version of Iris for x on January 14, 2020. However, my version lasted for a short time, and then I received a message that it had expired. I paid with a PayPal account. Please check your records and send me the version that I paid for
I’ve been a user of Iris Pro for a few months but a few days ago my computer and email got hacked, I am rebuilding my PC but I can’t find the Iris Pro key
My mail is stolen and I am unable to get it back
Hello, I have purchased a new pc. When I try to use my activation code for Iris it says it has already been used on another machine. I thought I could transfer the activation code? How do I use the code to activate Iris on my new PC? My code is
I bought iris and installed, but had to reset my hard disk. I dont know how to reinstall again (user name? password? procedure?)…can u halp please
I got a notification that my iris expired. I thought I had paid for it or is it just for the year
I have bought 3 activation codes over time & still can’t get it working on my new MacBook Pro. I tried revoking but it still didn’t work
Hello, I need to move a code between computers but I cannot see my codes in my account. I think I may have moved the codes trying to consolidate accounts but I don’t know what my login is. I’m paying $3.99 for multiple devices. can you let me know what the email is that has access to these codes
I have Iris on my work computer, am I able to use the same license on my person computer at home? My previous activation code was CODE
I had to erase my mac hard drive and go back from Catalina to Mohave operating systems because Catalina was not running my Adobe programs well so I am having to reinstall all my applications because after saving in Catalina it will not save anything once you erase your computer. So….can I reinstall your application on my computer
One of the two PCs with Iris on them has crashed, I have a new PC and need to know how to use the license from the crashed computer on the new computer
Dear Iris, I had a lifelong subsciption to Iris but yesterday my computer crashed and the store installed a new harddisk and now the subscription is gone
I reset my PC OS. All apps has to be reinstalled. When I reinstalled Iris,it was not successful. Thre is a prompt that the activation code is used by others. But I only used it in this laptop. Please tell me what to do
преинсталирах Windows-a и сега не ми приема кода
Hi, i just installed Iris on a new computer and it asked me for a new license
hi, if I lost all the information on my previous PC and had to format the machine, how can I restore my Iris account
I accidentally deleted my lifetime Iris account. How can I reclaim it
I lost my lifetime membership apparently , I formatted my PC and imported the settings, but now the version that I have is the trial version that will expire soon does anybody have the same problem
Why has my license expired I’m still using the same computer
Hi, I have changed computer and cant find the activation password. what to do
My employer has changed the computer I use at work while I was away in a vacation and I have lost the app installed. I tried to enter the code in the “Licence” box, but it’s not accepted
I need to move this from one of my laptops to another. The question I have is there a way I can tell in the software on which license I am using for this laptop
i got myself a new Mac and ran again into the problem as last time (see below). May i ask for a valid code for Iris? The version is 1,2 on my old Mac and is the same in the trial version on my new one. The old Mac will be deleted and then sold
Can you pleaser help? I got a new pc for Xmas I FINALLY added Iris back on tonight but it is stating my code has been used. But that was for my mac. That I no longer use.
My code was
However I had to take my computer back to factory settings and delete every thing on it due to a virus , how do I re-instate iris on my computer? I have deleted all emails from when I purchased iris
hi, I need to format my pc and don’t know how not to lose the software membership, any thoughts
to desktop but my code doesn’t work
just upgraded PC and sold my laptop with factory reset windows 10. I want to use the licence that I bought for Iris on this computer now. HOw do I transfer it
Hi, I had IRIS installed on my previous laptop and deleted it. Now trying to install on my new device and can’t find my license information. How do I go about finding it. I have my transaction ID but not the license number
I bought Lifelong without updates license for Iris Pro before 15 minutes and have three machines one of them uses Linux the orther two use Windows. The latest version for linux is 0.9.9 but for Windows is 1.2. I never use more than one at a time and want to Iris on all of them. Unfortunatly I use the code first on my linux machine and now I cant activate Iris on my Windows machine
I see that I can’t install for all users. That’s unfortunate. If I install it for myself, then change to my child’s account, will it take another license, or is it one license per machine? Can it tell that it’s already licensed on that computer?
hello how to i get iris back on my computer? It was repaired by apple and iris is no longer active
Thanks for previous reply. I have 2 laptops at home I have paid for lifetime membership can I have iris on my other laptop please ?.
Hi Daniel, great product it’s saved my career almost! I’m having an issue, I bought a lifetime account years ago but seems I can’t login on my new machine I think the email was It’s working still on my old machine but no way to double check which email But the thing is the above email is in your mailing list from years ago I’m hoping to get it again urgently as I’m very sick with eye strain atm I got a new monitor also which cost me £1500 and I’m so Ill atm I’d appreciate maybe if I can consult with you to help me get better? I’ve not been able to work for a week
Hi, I just switched computers, can I transfer my previous iris license?
Hi my machine was reimaged as it had some problems and my iris application was deleted. I reinstalled it and it’s put me on a trial version. How do I go back to my pro version?
As of a couple days ago, my original installation of Iristech on my original partition has stopped working, and demanding an access code
Hi. I need help moving my subscription to another computer.
I had to change harddisk on my mac and Iris does not recognize it. How do I activate my Iris again
Hi I am about to change over my laptop. What do I need to do to in order to transfer licence to new machine?
I moved to Linux and now I can’t activate the license with the same key because the Linux version isn’t the same. How do I reactivate on Linux.
Bought a new computer at a lifetime membership. I was just trying to get the code to transfer it to my new computer and nobody is responding and it’s been quite a while.
Hey, I am using iris on a laptop and I created another profile on the same device and it doesnt work. Is there a way to make it work on both profiles or at least switch it to the new profile?
How do I transfer Iris to new Mac
I paid for the Pro version. I recently changed my motherboard and now I get the message “You have already used this code on another machine”. Does my activation code become obsolete when I change Motherboards?
закупих си преди месец, има ли как да ползвам на двата си компа приложението? тъй като въведох ключа и не ми даде да го ползвам втори път
Hello, I am transitioning from a laptop computer to a desktop. How can I transfer my Lifetime Iris to my new computer
HI Daniel, I paid for lifetime iris and I no longer have access. I erased my MacBook software and redownloaded it. I cannot find the activation code anywhere. Please advise on how to get Iris up and running on my MacBook again.
I reinstalled windows and cannot activate iris using my code. It tells me that it only works on an older version of iris
i just reinstalled windows and cant activate my Iris code
Hi there, I have three computers at home and have purchased Iris at least two times and I believe more. Somehow on my laptop my IRIS got disconnected and when I try to reactivate it I can’t use this old code. Can you take a look at my account with the payments I’ve made and advise me on whether I need to purchase a new one to replace what got de-activated
Hey Daniel! I bought a lifetime subscription with iris a few years ago. I recently bought a new laptop as my old one broke and went to put my activation code into Iris and it’s giving me this message
Hi, I am about to get a new laptop. How do I transfer the life long license over? I don’t know what email, or password I used.
How do I transfer an activation code from one machine to another?
hi, I just bought a new desktop because of windows 11 can i move my subscription to my new computer ??
Hi Daniel, in December 2020 I purchased Iris and I appreciate it. My computer needs some upgrading and the computer guy told me that I will lose what I have already installed, which include Iris. Is there a way to get a new link to download Iris again once my computer will be ready ? Many thanks !
I need to reset the activation code 2022.04.15
Hi there. I bought a license for Iris back in 2021 and the computer that it was configured on failed. I am trying to install on my laptop but when I get into my account it does not list any license available. I cannot find my original purchase email receipt, though I have the Paypal record of the purchase. 2022.04.19
Hi I had bought a few years ago a pro code and now its not working anymore. Here is my code hBg5U Thanks Jp – 2022.07.03
If you have multiple machines just revoke the code from the User Panel when you are going to switch to a new machine and enter the activation code on the new machine
I purchased the Iris Pro. However, it is telling me that it is expired. Could you please help clarify why that is the case and how I can start using it again
I buyed the Iris Pro Lifelong without updates version. Why I get this Message: Expires in 6 days
Thank you for your app. Since I purchased Iris Pro I, unfortunately, have not been able to use it – I keep getting the popup that says trial expired… I have deleted and re-downloaded and reinstalled several times. Please help – I’d really like to be able to use this
I have purchased a monthly subscription and my app states expired
I have never been able to get Iris to function no matter how many times I read and follow the FAQ, request ownership of my license, uninstall and re-download. It always says trail expired. No option to enter my key. If I click buy, still no option to enter my key. a month I’ve been tinkering with this when I have time. Please help
and now my app has been disabled ? can you solve this asap? I have paid for the full product
Iris doesn’t work. I’ve now paid the 14.99 twice. And all it does is go back to the box that says expired.
E-mail answer
After you purchase Iris you need to enter the activation code into the app
You should have E-mail from us after the purchase or you can find your code also from the User Panel
One of our licensing options is called Lifelong for 1 version and thanks to it we can offer our software at really reasonable prices with subscription and still support the development.
If you, however, change your PC or reinstall Iris with the latest version you will not be able to activate the newest version and a message like this will appear:
“You have already used this code with other version of Iris. Download and use the old version again or buy new activation code”
And that you have lifelong updates for all future versions
Answers also
How to download old version of Iris
How to find which version my code was used on
Where to find older versions
Where to find an old version
Where can I find this older version
Trying to use code CODE. It’s saying I need to download an older version. How do I do that
I somehow updated my Iris pro and now it doesn’t work, saying I need to download the old version for my activation codes to work. Please advise
Hello! I bought Iris a couple of years ago. Now my computer updated the version and I can’t use the “pro features”. I also don’t know what version I bought. Only know my code. How can I find out which version it will work on?
Hi I just had to update my computer and redownloaded Iris…I had purchased a lifetime activation code and now the new 1.2 version of iris is not accepting my old license activation code. It says I need to download the 1.1 version for my Mac and I”m not sure how to do that on the Github page…?
hi, I bought Iris Pro but changed to a new device, now I can’t manage to redownload it on my new device. I tried to find the correct file from the GitHub page but didnt succeed (I have macOS Catalina)
hi guys could you help me out with the following issue You have already used this code with other version of Iris. Download and use the old version again or buy new activation code.? I already revoke license via portal
Love the app. Had to reinstall the app on my computer and running into issues. Says to download an older version, but I am using an older version
This means that you are connected to the internet and you can activate with the activation code that you got after your Iris purchase
Enter the code that you got after your Iris purchase
Iris will activate online successfully
Otherwise, you will get a “thank you” notification
Iris is successfully activated offline
Make sure that you are always offline
If you go online you need to activate Iris with the code that you got after your Iris purchase
If you can connect to the internet
If you can connect to the internet for a couple of minutes
Enter the code that you got after your Iris purchase
After successful activation, you can go offline again and Iris will still be activated
Answers also
I’m at a company where online activation of your software isn’t an option how to activate offline
Is there any possibility for offline activation
I recently purchased your Iris software to install on my work computer. My company has restrictions on the computer that blocks your website. I had to download the installer on another computer and transfer it to my work computer – which allowed me to install with no issues. When I go to activity your product with my code, I get an “invalid response” text box. Is this because it cannot connect w/ your site that may be blocked? Is there a workaround?
This works with all licenses even if they are bought before 2016
Answers also
I don’t see any way to invoke the program
I didn’t receive a license number with the purchase
I purchased Iris a couple years ago and have purchased a new computer and would like to carry my license over to the new machine. However, I don’t seem to have a user account as at the time of purchasing I don’t think that had been integrated into the website yet. Let me know what the easiest way to go about obtaining my license is
I sent a request via discord. Since you seem to respond better on Facebook, I will bring the problem here. I have Iris Software that I paid for, but I did not save the activation code and it is not showing up in my licenses on my profile. Please look up my account and help
Just now I need to go to the official website to submit my serial number to reset, but my license has not been displayed
I need to move to another computer and can’t change it
Hey man, how you going? I had to do a clean reinstall for my Mac Pro and I had Iris Software on my Mac before after purchasing a few years ago. Where would I be able to find a license activation code? Thanks in advance bro…
I bought a subscription on monday but didn’t get my code, can someone please contact me. It led to a page that said “request failed”
I had to reset my computer and I want to add Iris back to it. When I login to the Iris user panel, I can’t see my purchases or find my verification codes. I actually have 2 – one computer I pay monthly, and the other I paid the $14.99. Any help is appreciated!
hi, i got a new computer and don’t have my license info saved. How can i recover it?
Hi! I bought the license to pro on Jan 31 of this year and put in the code, and it didn’t work. Now the code is gone. How can I access a new code so that the software works. Now I’m paying 1.99 a month to supplement for the care but want to be able to use the pro since i bought it. I went on dispatch and got no response or help. Thanks for your help here! 2022.05.01
E-mail answer
The code is connected to the E-mail that you used for the purchase
We don’t have direct access to personal information related to your e-mail, purchases, or code but
You can see your code by registering into our User Panel
For Subscriptions it’s in the Subscriptions page in the User Panel not in the License page
Hi, I purchased the “lifelong” version of Iris for $ on January 14, 2020. However, my version lasted for a short time, and then I received a message that it had expired. I paid with a PayPal account. Please check your records and send me the version that I paid for
Hi Daniel, I just purchased Iris. After downloading Iris multiple times, it still shows me only an expired version and I have been unable to use it. Can you help? Thanks! -Elizabeth It was so easy to install/use the free version; why is the version I purchased such a mystery? Would appreciate some tips to be able to start using Iris. Thanks. – Elizabeth
I purchased a license, was able to use it for a week, and now I can’t regain access
I purchased Iris for $ USD on Jan 13th 2022, a few months ago, and now Iris won’t work and says “Expired”. How do I fix this?
O Öste Feb 26, 2020 08:50 Hello, I goy an iris license a year ago or so and it was working fine until this afternoon. It just showed me a notification that my account has expired. And now weirdly when I go into log into the iris.co website it says my account doesn’t exist??
E-mail answer
Sorry about this. Your Windows, macOS or Linux updated in the background and the unique identifier of your PC has changed
If you don’t some or all of your Trials and Licenses the reason is
That you have bought your Iris License with different E-mail
By license I mean the activation code
The Trial is not connected to your User Panel E-mail
You can get the Trials and Licenses into your account from the Request Ownership menu
From here enter your Trial ID or the License code and you will receive a confirmation e-mail to transfer the ownership
You will receive the confirmation on the e-mail you used for the purchase, not the e-mail used to login into the User Panel
This is a security measure because somebody else can steal your license without a confirmation otherwise
Example
You have registered into the User Panel with the e-mail john@gmail.com
You want to get your license connected to this account
You have paid for Iris from the e-mail john.doe1989@gmail.com
You will receive the confirmation to this e-mail
After you click the confirmation link the code will go into your profile to john@gmail.com
The code is now into your account
Answers also
How to Request Ownership of Trial or License
I don’t see the license in my user panel
I don’t see the activation code in my profile
Want to move this CODE license to the new pc, but it’s not on my iris user panel to move
I have registered on the portal but I cannot see any of the licenses
Thats the email that gets charged but not the account that has the licenses. I don’t know what the log in for the licenses is
hi – same situation here as above – To licence a new computer I tried to register at the user panel with my email but the system didn’t recognize my email address. How do I get a new password? or even register again
could you link this license to my user email
i want to move my license to new laptop. Went to the Iris Control Panel but it says doesn’t have any license, even when i enter the same, which is working. Could you help here? 2022.05.01
E-mail answer
You need to get the licenses to this account by going to Request Ownership see this
Hi! I have got an issue, I have had iris in the past on my computer and was really happy with it. Recently I have reinstalled my pc, and later found my activation key in a backup file. I went to the iris website and clicked the move to new computer, however it just deleted the key and I can’t use it now because it was a giveaway key (version 0.9.3) I still have the key though, is there any chance of getting the pro version back?
In the Advanced view, there are a lot of menus with different features.
If you decide you don’t want to use any menu or feature you can disable it (or enable it if you want to use it instead).
You can do that from the Features menu in the Advanced view.
Inside you can see a set of icons that represent every menu.
When you click on any icon you can toggle it on or off.
If the icon has a black background it’s turned on.
When the feature is off it won’t appear in Advanced view.
In Simple view, you can choose from preset Modes and Types (read more about them in the Modes and Types section), see your location, turn on/off your rest timer and if you haven’t activated the Pro version you’ll also see a field to enter an activation code.
In Advanced view there are many settings you can manually adjust to fit your preferences. Here we will take a look at them all one by one. Additionally you can click on the blue ‘i’ button on the side of every menu to be redirected to a help page.
Blue light – From here you can adjust the amount of blue light emitted by your screen.
Color temperature – Adjust the temperature of the light emitted by your screen, additional to the blue light menu, the warmer the better.
Brightness – Adjust the brightness, make sure it’s appropriate for your environment.
Sleep – You can adjust specific values for blue light and color temperature for certain hours of the day/night.
Location – Add your location for the Automatic mode to know when is day and night.
Settings – From here you can select autosave for settings and turn on/off the low-level color API.
Timer – The timer makes sure you take breaks once in a while, you can change the duration between breaks, of breaks, and turn the timer on and off.
Manage monitors – From this menu, you can choose settings if you have more than one monitor connected to your computer.
Lightness – Lightness allows you to highlight (light-up) only a certain part of your screen.
Saturation – Adjust, turn on/off the saturation.
Transition – You can set the duration of different smooth transitions, some people like instant transition why others prefer the transition to be several hours.
Moon – There is a slight shift during the night depending on if it’s happening during a Full Moon or a New Moon. Iris takes that into account and automatically adjusts to it but from this setting, you can change and customize it the way you want it to be.
Screen effects – With Color Temperature you can lower the blue light, but with Screen effects you can apply more complex color effects to the screen.
Color scheme – You can select one of the color presets that control how the different values of Color Temperature and Brightness are displayed on the screen.
Fonts – You can choose different system wide font rendering, beautiful font rendering works with font smoothing and blurring which is bad for the eyes.
Magnification – You can magnify just a section of your screen, for example to see text better or when watching some youtube videos that aren’t full screen.
System – From here you can choose to hide the taskbar and start Iris on start-up.
Shortcuts – See the shortcuts for different settings to use Iris faster.
Color pausers – Color pausers are way to pause Iris color changes when certain programs are running. This is useful when you use programs like Photoshop and want to automatically pause Iris they’re running.
Timer pausers – Timer pausers are a way to pause the timer when certain programs are running. This is useful when you watch movies for example and don’t want the rest screen to appear and interrupt.
Mouse pausers – If you’ve chosen to use the software mouse or need to see the actual color of the mouse cursor you can pick certain programs that will pause the effects of Iris on the mouse.
Screen overlay – Screen overlay is special blue light reduction and chromotherapy filter.
Color triggers – The opposite of color pausers, you can add some programs to trigger a certain color change when turned on.
Artificial intelligence (AI) – You can enable some really nice features and innovations, some of them use the camera and are disabled by default.
Invite friends – From here you can invite friends, sync and re-check invitations. For more information on how to invite friends check out the Friend invites section.
Features – From this menu you can turn on and off different other menus – for example when you’re not using something and don’t want it to show up.
Hidden features – for information see Hidden features section.
Language – Change the language of the program. Is your language missing? Become a translator.
Debug – Information about your settings and device you can send to us in case of any problems.
About – You can see your software version from here.
When this is unchecked the mouse will be blue on Windows like this
When checked the cursor will match the screen
This option is not enabled by default, because some people reported me that when they play games with this feature on the game cursor disappears which is unacceptable to be by default.
Iris cursor issue fix (Dec 7, 2019)
Works only on Windows
If you have Iris turned on and the cursor doesn’t appear or shows up bright and not affected by Iris follow one of these instructions:
go to Advanced view, Settings menu, and check the Use low-level Color API box
go to Advanced view, System menu, and check the Use software mouse cursor box
Don’t forget to Save settings
Answers also
Is it just me or the pointer of the mouse is left with no protection
Hi, after this latest Catalina OSX update, my cursor is not filtered and is very white/blue. The software cursor fix on the Iris site didn’t help. Any suggestions?
The cursor is not working with Iris. It’s as if the settings aren’t being applied to the cursor I’m using macOS Catalina 10.15.5 on a MacBook Pro (retina, 13-inch, early 2015)
make Iris mouse cursor orange. iris cursor is not yellow orange. iris cursor is unaffected
hello everyone, today I bought the IRIS, everything is perfect at low temperature filter but my cursor is always white. Can you please give me advice How to solve this problem?
hi I’m having a issue as I just bought a licence and my mouse for my mac is super blue and distracting when on sleep mode can anyone help ? – 2022.06.07
Some versions of macOS automatically also change the cursor. We don’t have a solution for other versions that don’t. On Windows, we have a feature Use software cursor which does this but it doesn’t work on macOS or Linux
The location check is approximate and it’s done based on IP and we do not collect them also
There is one call to check the license and one call to make +1 of the times Iris has been started total at the start of the app
Both these checks are anonymous and use something we call machine fingerprint which is hash of hard drive id, processor id, mac address and other variables which is impossible to decipher
You can check your location from this website by IP
Iris Pro has different Modes and Types in Simple view.
Reading mode and subpixel flicker
chetrusca natalia Feb 26, 2020 23:16 Hello, I purchased recently the Iris Pro and I would like to set it on Reading to eliminate the subpixel flicker but at 1900K vs 5000 K (the standard for Reading mode). Or if I adjust the blue light to 1900k the subpixel will be eliminated as well? As per your explanation I understood that only the Reading, Sleep and Biohacker modes will eliminate the subpixel flicker. Your answer will be appreciated. Thanks. Natalia
You can become an affiliate of Iris to support us and earn money at the same time.
After registering you’ll receive a unique link – when someone buys Iris through your link they’ll get a 10% discount and you’ll receive a 20% commission.
You can invite friends and both of you will receive one month of Iris Pro free. You can invite as many friends as you want.
Check this article for more information on how to invite friends, sync invites, get your one month and in the newest version, you can also recheck your invitation: How to invite friends.
Plenty of things already change the brightness of my screen. Why is Iris different?
Iris changes the color temperature of your display.
Natural light is more blue, while most artificial light (including candlelight) is warmer. Incandescent bulbs, which we’re all used to, become more red in tone when you dim them.
But newer LEDs and CFLs don’t – this includes the backlight on your monitor. If you’re a photographer, you’ve probably dealt with this, since pictures taken inside at night are always much more brown than photos outside.
Iris also changes your display brightness in an innovative way without PWM flickering.
One of the features Iris has is that you can choose Automatic mode and based on your location, the program will determine whether it’s night or day and adjust your settings properly.
Some devices, however, don’t have a proper GPS system and thus Iris cannot figure out your exact location.
You can manually fix that by entering your coordinates in the program.
1. Go on Google and type down “My city my country coordinates”.
2. Open the Iris program and go to Advanced view and find the Location menu.
3. When you enter the menu you have to turn the Manual location slider to ON (the manual night duration slider is optional).
4. After the manual location is turned on, enter the coordinates you found on Google into the fields.
5. After that click on the Save and close button in the footer.
How to use the Debug Menu
One of the last menus in Advanced view in Iris is a menu called Debug.
In it you can find a wall of text that represents all the information about your Iris model, version, your device and OS, and all the settings you’re using.
This information is very important when reporting a problem – if you have any troubles with the software you can write to us at contact@iristech.co and it would be great if you could send us at least the first few parts of this Debug text so we have a basic idea of your system and can help you promptly.
If you have multiple users on the same PC and want all of them to use Iris:
Install Iris on every user account (install Iris once for every user)
Enter the same activation code (it should work)
If for some reason the code doesn’t work on the second user account on the same PC please write to us 🙂
Answers also these questions:
Installing Iris on Computer so ALL users benefit. I installed Iris on my computer under my user sign in. There are other users set up on the same computer but when they sign-in on the SAME computer, Iris does NOT work for them. How do I fix this problem? Remember, I am NOT installing it on multiple devices.
If Iris mini effect doesn’t work please go the permissions and give Iris mini:
Draw over other apps permission
Also, make sure that Iris mini is not paused
The screen should look like this
Answers also these questions:
Hello, by any reason reasently, my iris mini for android doesn’t show any difference no matter if it’s turned on or off (it”s not working). I uninstall it and install it again and there was no change. My tablet is Samsung Galaxy tab S, SM T705, android 6.0.1. I like this app and l want to continue using it…
This solely depends on how much you want to interact with the program and adjust your own settings.
If you want to have all the freedom in the world to make your own custom preset and have all the fun and cool Iris features, pick the regular Iris – it comes with a 7-day free trial and you can buy it after that (see How to buy Iris section).
If you don’t really want to hassle much and just want a couple of pre-made modes install Iris Mini – it’s a minimalistic version of Iris.
Iris Micro is the super small, super-fast, command-line version of Iris, it’s practically invisible.
hello – is this something that can be fixed? When I let my mac sleep and then wake it up, Iris doesn’t kick in for 5-10 seconds. In the meantime, I am blinded by the light! Thanks for your help
Hi all – when my mac wakes from sleep iris-micro resets and I have to rerun it. Is there a workaround for this so the settings persist
I didn’t have the force quit problem. But yeah the sleep and awoke bug makes Iris unusable.
I have a bug on the M1 Macbook pro. every time when it comes back from sleep, it applies the Iris setting again so the screen gets darker and darker every time it comes back from sleep. Is anyone experiencing that?
iris should not be working on my external display connected to macbook pro via USB, and all the mentioned cases sound like it does not activate at all on the external monitor — however, it seems to be working for me except for a consistent 5 second lag in activating upon wake from sleep and connecting/disconnecting the macbook from the external monitor — does this lag issue fall under the scope of what’s described in that link? If so, does that mean vga/hdmi/airplay cable would fix it?
hello – is this something that can be fixed? When I let my mac sleep and then wake it up, Iris doesn’t kick in for 5-10 seconds. In the meantime I am blinded by the light! Thanks for your help.
Hi all – when my mac wakes from sleep iris-micro resets and I have to rerun it. Is there a workaround for this so the settings persist?
Here are the best tips for healthy eyes and how to fix your eye problems
Use Iris or similar software for blue light reduction and brightness without flicker
Don’t use eye drops
They are addicting and your eyes stop to produce moisturizing tears
Get prescription glasses
They help for eye relaxation when looking at close distance objects
The human eyes are made for looking at distance objects so a pair of glasses with small diopter is always helpful when working in front of the computer
Place your monitor so you look down on it and your eyes are more closed
The more closed the eyes the less eye pain and dry eyes you will get because you blink more and your eyes are more moistured
Place your monitor so the window in the room is left or right to you
This way you avoid double image and reflections on your monitor
Get a monitor with matte coating instead of a glossy monitor
Or get a matte sheet to place on your glossy monitor
Matte coating diffuses the light and you don’t see double image and reflections on your monitor
Match your room lighting to the light emitted from the monitor
Your monitor should look like a book not like a light source
As a general rule, always keep the lights on when you work in front of the monitor
This helps to keep your eyes more relaxed when the screen colors change too much from dark to bright
Take some rests from time to time
And look at distant objects
This helps with eye relaxation again
Yawn more
Yawning is the best way to produce more tears and it’s contagious
After 1-2 weeks all your eye problems should be fixed 🙂
Increasing the visibility of the text when Iris is working
By definition when you lower the blue light the screen colors will change a bit and the contrast will decrease
Too much contrast between the colors is the main reason we feel eye pain in front of the electronic devices
Too much contrast is not normal, when we read a book it adapts to the room lighting and the contrast is not huge
You also know that the color of the pages in a book is not clean white but gray instead
This also helps us read without feeling eye pain
However, when you decrease the blue light you may notice that the letters are harder to read
Not all people feel like this, generally the younger you are the less you will feel the effects of contrast and saturation
The goal of this page is to help you tweak the contrast and saturation while you lower the blue light emitted from the device
Possible Solutions
They work only on Windows
On macOS, there is no Saturation and Screen effects pages
Using MAX Saturation
One possible solution to lower the blue light and make the letters more visible is to increase the Saturation
This works only on Windows
On macOS and Linux you can just increase the value of the Blue light to increase the contrast
To do this
Open Iris
Go to Advanced settings
Scroll to Saturation and open the section
Enable the use of custom saturation by switching the Saturation checkbox to ON
Move the saturation slider to the biggest possible value
This may make the text more visible while the Blue light is still lowered 🙂
The results of MAX Saturation
This is how texts look WITHOUT the use of MAX Saturation
This is how texts look WITH the use of MAX Saturation
It’s a small difference but maybe it will help 🙂
Using MAX Brightness
Aside from that decreasing the Blue light decreases contrast
Decreasing the Brightness will also decrease the contrast
Thus another way to increase the visibility of the text is to actually increase the Brightness and decrease the Blue light more to get a similar luminance
To do this
Open Iris
Go to Advanced settings
Scroll to Brightness and open the section
From here you can increase the Brightness to the maximum and then lower the Blue light more
Using Daltonism color effects
Same as the other solutions you can try to combine Blue light reduction with the Daltonism color effects
To do this
Open Iris
Go to Advanced settings
Scroll to Screen effects and open the section
From here you can try the different Daltonism effects
I am having trouble with getting started with Iris and it will expire
I tested to see if it is working properly, using the 3 tips or tests that came with the installation, and it indicates that it is not functioning properly
So, in the test, the screen never goes to red or yellow or orange. How do I set the monitor to maximum
Hi. My Iris app is not working properly. I cannot make adjustments to the colours. Could you please help
My monitor is blinking between the Iris setting and the regular blue light of my monitor? (Nov 4, 2019)
You can check if you are running two versions of Iris (or another similar program) at the same time.
They may conflict with each other and this may be the cause of this problem.
If that’s not the case, you can try enabling the high-level API.
Answers also
It just flashes a few times
Iris goes ON and OFF
Iris goes dark then bright
Iris goes bright then dark
Iris goes orange then bright
Iris goes yellow then bright
Won’t stop changing colors
Changing the filter on and off
I am experiencing bright flickers intermittently
It does seem to blink to a blue light screen every so often, is this normal
I just downloaded Iris. I’m using “overlay.” I’m wondering why is there a change in the lighting like every few seconds? Is that what it’s supposed to do? It goes dim, then less dim
HELP. I just downloaded IRIS and my screen light is now going lighter and darker every few seconds and I can’t stop it. I tried to delete the program, but it’s still doing it. I can’t find anyone to call. Can I get some help to stop this from happening
the intensity of light and the color is changing every 2-3 seconds
As soon as I downloaded Iris for my PC, the first night it worked pretty well for my two-monitor setup. I have a Lenovo 710 windows 10 PC laptop and a large AOC screen as my second monitor. In any case, my computer immediately began to slow down after download, but things were working well enough for internet browsing. I got a lot of flickering between settings throughout the next day on both of my screens. Eventually, my second monitor began blinking and going black and the “extend” projection began glitching and only displayed a 1/3 of my work at a 25% scale on my second monitor. Hardly anything began working on my computer. It made me feel sick. I have never had problems with my computer like this before and every driver possible is up to date. I uninstalled Iris immediately
My screen flashes with Iris on so I can’t use it. Any ideas of how to get rid of the flickering on a Mac computer
My screen is still flashing like it. how do i make my iris start so that it no longer is flashing back and forth
Great program and i just downloaded for my macbook. Unfortunately, the screen is slightly “flashing” on and off every seven seconds (middle of day mode – it will flash like it is trying to adjust color but then return to like if it is not on). Is this compatible with Macs
So i just downloaded and paid for iris and it just flashes on and off. Anyone know why?
My Mac mini desktop computer screen flickers when iris is on. Is there a fix for this
Hi guys running iris on a mac os and it worked great for a good while but now the program will not work. it either constantly flashes or is going back and forth to normal every 5 seconds or so
have just downloaded fre trial of Iris and my screen just flicks constantly from bright blue light screen to orange screen, Have tried it on automatic or manual. set on Health but keeps also setting itself to custom. am on an old macbook with mojave
The filter on my MacBook screen keeps flicking off and on I’m using an app called Monitor Control to control screen brightness on the Macbook and external monitor which I thought could be causing the issue. I quit that but the flickering remains. Perhaps the issue is due to ScreenFocus which dims the laptop screen when the mouse isn’t on it. I’ll test it out. edit: ScreenFocus isn’t the cause
However, now it is flashing every few seconds! What is that and how do I fix it please?
I have a question about the Iris, it is flashing a lot while I work. I would like to send a video about it, where can I send it to Iris support?
does anyone else have an issue with the screen flashing back to normal brightness/blue light when alt+tabbing or opening the start menu? i’m learning coding so i switch through apps quite a bit. it’s quite painful having my eyes adapt to the filter and then being hit by max brightness cuz i alt+tabbed
I installed the latest version of IOS Catalina and I’m still getting blue light flashing frequently. Please advise.
Geriq07 Feb 24, 2020 23:25 Subject: Iris feedback Message Body: Hi there, I am wondering about the settings for my iris…the colors seem to be flickering every 10-20 seconds from a greyscale with a bluish hew.. to a pinkish/grey hew…is this normal? I am on the “reading” setting, and have just the intro free trial iris download on a mac mini 10.10.5 Thank you…I already like it!! Was using f.lux before. this seems better ALSO,,,I notice sometimes the edges of the screen are darker, is this normal also? Geri
so my eyes have been HATING the monitor on my iMac Pro for the last few months, and stumbled across IRIS as a potential option to test for the PWM dimming factor… installed the demo. but the damn thing keeps flickering brightness up and down every few seconds. “automatically adjust brightness” setting on the mac is turned OFF so I’ve narrowed it down to the app. so… why isn’t this working properly and how am I supposed supposed to get this working CONSISTENTLY so I can actually test the product? please advise 2022.04.16
hello! I just wanted to confirm whether the app, when it’s working correctly, should be making my computer screen (not monitor) flicker? My main concern is eyestrain (my sleep is great :)). Also, do you have a recommendation for which screen protector brand to purchase from? (I did read the article comparing glasses to screen protectors to software). What is your opinion on device EMF radiation? Lastly, if there are any recos for contact lenses that are best for long-term occular health and performance I am all ears! 2022.04.18
Hi there. GReat software!! changed my life. I am getting a couple of issues I would love to resolve however. My wife’s laptop screen has started to flicker. Only a few times a day, it flickers once. It goes black and then normal in a fraction of a second. Has anyone encountered that problem with Iris beofre? It could be that Iris is not the cause but it is correlated to the moment she started using iris… Second problem on my laptop: I activated the simple font, and accepted the changes (to the registry I assume?) now it seems that all font remain simple fonts and it does not seem possible to revert back…! Is this the case? can I revert to the way the font used to be before activating fonts with iris? Many thanks. 2022.04.18
Hi Daniel, We tried uninstalling Iris but the screen still flickers. Is it possible that a change int he registry has made this happen? What about my Fonts problem? Am I able to revert back 2022.04.18
Please understand that I am using a translator with my short English skills. When I use a program, the screen keeps flickering. When I delete the program, the flickering disappeared. The monitor is s28ag800. I even paid 2022.04.29
E-mail answer
The most common cause of this is a conflicting program. You can see possible solutions here
hi, is it possible that my iris pro has a bug? i’ve had pro15 for a long time, but sometimes the colors don’t makes sense, they change randomly and when i turn my computer off and on again, the app seems to have trouble reestablishing itself… thanks
E-mail answer
I want to help but don’t know how to do this
Can you send me more info by following the steps here
We have written to most antivirus companies and Iris is whitelisted
If some antivirus program detects Iris as virus write to them that it’s false positive
You can check Iris with VirusTotal to see that it’s not a virus
The detection happens sometimes because it is using low-level Windows APIs
Answers also
Hi – I´m trying to install Iris on a new laptop in a corporate environment, however when I download Iris, Cisco AMP software quarantine´s the executable. Any idea what it might be detecting which makes it think that Iris contains malicous content? Thanks
E-mail answer
We have written to most antivirus companies and Iris is whitelisted
If some antivirus program detects Iris as virus write to them that it’s false positive
You can check Iris with VirusTotal to see that it’s not a virus
The detection happens sometimes because it is using low-level Windows APIs
After Iris uninstall how to bring back original color and light settings
Just restart your PC if the uninstaller had force quit Iris
Otherwise when you Quit Iris the screen colors revert to original
Answers also
I’ve uninstalled Iris on one of my laptops but I can’t get the colours to revert back to the original laptop setting. How do I bring my laptop back to it’s original colour/light settings
Low-level API doesn’t affect screenshots and Iris continues to works all the time
Answers also
Hi! I’m trying to take screencaps while Iris is on but they come out with the Iris filter. Is there a fix
Преди да преинсталирам Windows нямах проблем с цветовете при Print Screen и пускането на изображението в Photoshop, а сега имам и не се покават реалните цветове на копираното
Hi, i just subscribed to Iris to test it out. One inconvenience i find is that my screenshots are affected by Iris. Is it possible to not affect the screenshots when i use Iris? So what i’ve been doing is pausing Iris, while enduring for the moment, and quickly taking the screenshot
When Iris is on the Windows Snipping Tool gives a dark red background. When Iris is off it still gives a light red or pink or orange background. How do I get rid of it? There should be no tint. The background should be white. Any ideas? Thank you.
I’m thinking of buying the product but having a major issue Whenever I do screenshots it turns my screen redish I’m not even sure the product works under normal use, I like how it look when I take screenshot but it’d need it the complete other way arround. Normal when I screenshot and redish when I use it I’m using Greenshot selection. Can anyone try taking a screenshot with greenshot and report if it does the same. It’s a windows app
Windows 10 version: When using Snagit (Screen Capture software) it will actually capture the current color setting of Iris Pro. Here are some screenshots that I took of a VMWare container first with Iris, second with Iris Paused
Hello I’m a Pro User from China. When I press QQ screenshot function(alt+c) the picture which QQ cut becomes a little yellow can I avoid this
I folks, I started using IRIS because it was the only solution that supported two screens! Since then, I am very happy with it. Just wanted to this constructive feedback to improve the product: I do a lot of screenshots during my work. With IRIS activated, the screenshot looks yellow and pretty ugly to sent to someone. So everytime I want to take a screenshot I have to pause IRIS, which can get pretty annoying. IF there would be a way to “automatically” pause IRIS, every time I open Windows “Snipping Tool” – That would be much of a relief. Best, Julius
Hi, does anybody know if there is a way to screenshot without having the orange tint come through? I’ve tried enabling low-level API but since i have a dual monitor/laptop docking station that disables Iris.
When I take a screenshot, it gets yellowish and darker because of Iris, how can I fix it?
Hi, I was wondering if there’s some way to avoid the Iris overlay from being picked up in a screen recording and other such applications. I remember it never being an issue when I had an older version a while ago. My current version is v1.2.0, I believe. Thanks!
hi daniel, is there any plans or options to get screen recording software to bypass iris so videos aren’t dark and red? Without having to stop iris and be blasted in the face with brightness
Hi. Does anyone experience issues when using the snipping tool or screen shot where the captured image is given an orange hue when using iris? I have to “pause” iris to take screenshots to keep it from happening.
E-mail answer
You can fix this by switching to the Low-level API
It’s in our TODO to download all Linux distros and compile Iris under each but this takes a lot of time
Some features are only available for Iris on Windows like Fonts, Software mouse, High-level API, and Reading mode. There is just no way to make them on Linux
Answers also
I am working on linux ubuntu whenever i start iris it indeed affects the color of my screen however im not getting any menu, nor iris icon on the menu bar.. is there any way u can help me out fixing it
Hello! I don’t know if this channel is still active but I want to buy Iris, except the test version is extremely broken on Linux. Iris mini works fine so far though, so: 1) Is the software still maintained for Linux? Or am I going to buy something that may or may not work at the next system upgrade? 2) Why isn’t there the reading mode on the Iris Pro for Linux? Is it a technical issue?
Another problem not related to fullscreen games but also happens with some games
If your mouse is not visible
Uncheck “Use software mouse” in settings
Answers also
Iris doesn’t work with fullscreen games
How to get Iris to work with fullscreen games
Is there any way to use Iris in full-screen apps like Minecraft fullscreen? Because when I go in fullscreen on Minecraft iris don’t filter out
Iris stops working when I load up a full screen game, how do I fix this
Hello! Just bought the Pro version of the Iris and I really like it. The problem is that I usually spend my time on the computer playing video games. Is there a way that I keep Iris active while I play the game and not only on the desktop
E-mail answer
If Iris doesn’t work with a fullscreen game you have 2 options
Try to switch between high and low-level color API
What are the best settings for Macular degeneration
What is Macular degeneration?
Macular degeneration, also known as age-related macular degeneration (AMD or ARMD), is a medical condition that may result in blurred or no vision in the center of the visual field.
Early on there are often no symptoms.
Over time, however, some people experience a gradual worsening of vision that may affect one or both eyes.
While it does not result in complete blindness, loss of central vision can make it hard to recognize faces, drive, read, or perform other activities of daily life.
Visual hallucinations may also occur but these do not represent a mental illness.
What are the best settings for Macular degeneration?
Well, you need to set Iris to have the lowest amount of blue light. The types with the lowest amount of blue light are Sleep and Biohacker.
We tried really hard for several years to make an awesome mobile app, but Android and iOS just don’t allow developers to make a good app for eye protection
The problems are many
On Android, we can only use screen overlay and it doesn’t cover the lock screen or the topbar
On iOS, you needed to Jailbreak your phone or sideload it and most people find the installation process difficult
This is why we decided to discontinue all Iris mobile apps and focus to make the desktop version awesome
Old builds and versions of the mobile app
You can find our old builds and versions of the mobile app here:
Can I get iris for iPhone and iPad? I have it on my computer but would like it on my other products
Also is there a way to use this on my iPhone
Hi! I just installed iris on y computers – works just fine. But what do I use / what tips do you have for my iphone (since apparently it is not available anymore for mobile phones)? Thanks
Hey. I’m wondering if you could download IRIS tech on the iOS with an iPhone XR
Can someone please confirm that I can use Iris on a last-generation iPad Mini (version 4) before I buy one for my child? I see Daniel’s instruction to reinstall every week if it’s not jailbroken, but I want to be sure this is even a possibility on an older iPad mini before I actually get one! Thank you
OK so installed Iris on my Windows 10 desktop all good looks great thanks BUT I have been trying for hours to install Iris on my iphone 5 SE with no success – when i put the the special App generated password in i get a error message that says cpp line 71 what_assert(!teams.empty0)
We tried really hard for several years to make an awesome mobile app, but Android and iOS just don’t allow developers to make a good app for eye protection
The problems are many
On Android, we can only use screen overlay and it doesn’t cover the lock screen or the topbar
On iOS, you needed to Jailbreak your phone or sideload it and most people find the installation process difficult
This is why we decided to discontinue all Iris mobile apps and focus to make the desktop version awesome
Why did we discontinue our mobile apps
Android and iOS change constantly and you can’t make a good eye protection app
We have too much going on with the desktop app and can’t make everything awesome
Every device is slightly different and we can’t make them work the same
Smartphones are super toxic and unhealthy and the best solution actually is to just avoid them and work on your PC when you need to
Old builds and versions of the mobile app
You can find our old builds and versions of the mobile app here:
Just as customer feedback, I would like to point out that it is an extremely difficult and almost impossible multi-hour process installing this app into the iPhone. It’s ridiculous and you should consider making it a more user-friendly process like it is on laptops
Are there any Iris versions for the new iOS 13.4
that’s what happens when trying to install Iris for iOS Is that my issue or des the ipa file need to be updated? I installed the newest Xcode on my MacBook but that didn’t change anything… thanks for any ideas!
How to fix Iris not working on multiple USB monitors
How do I use Iris on the external monitors
The effect will not show on the monitor I use
The effect only shows on the small laptop monitor
The app doesn’t register that there are 2 monitors
How do I get your app to recognize that I am using 2 monitors
I have a laptop that is connected to an external monitor
Will Iris work on the external monitor in this setup
I use a monitor connected to a laptop side by side. Is it possible to install iris on my laptop and have it adapt the color of my monitor too
I am evaluating your software. It looks great on my main monitor (directly connected to the HDMI port of my laptop). But I have a 2nd monitor which is connected an HDMI cable and then through an HDMI-to-USB adaptor to the USB port of my laptop. This monitor is detected by Iris however looks like the changes or adjustments in Iris does not effect this 2nd monitor. I do not see nay changes of brightness or so on in this one. Do you have any suggestions
I can’t get it to work on my second monitor. Using the Mac version of Iris. Sometimes it Iris does work on my 2nd monitor. But has a mind of its own.
hi, does iris working with displaylink? Because f.lux does not work
E-mail answer
Can Iris work on external monitors
Yes, Iris can work on external monitors, but it depends on the cable
What can cause Eye pain and Headache problems from a new Monitor?
Getting a new monitor only to start feeling eye pain and headache problems can be a bad experience.
Here we just want to tell several things which may cause eye pain and headache and some ways to fix the problems with your new monitor.
Screen size
Bigger monitors cause more eye pain and headaches
One reason is that they emit more light and more blue light enters your eye
More light into your eye is bad. It works just like looking at the Sun, it’s not healthy
At night the monitor shouldn’t look like a light source in the room
Lowering the brightness is the solution, but if your monitor is using PWM this is actually worse
You can use Iris to lower the brightness without PWM
LCD vs LED
LED lights emit a lot of light and make the letters on the screen more blurry
LCD displays are better and they mostly don’t use PWM
TN (Twisted Nematic), IPS (In-Plane Switching), VA (Vertical Alignment) are all different kinds of LCD displays and they mostly differ by the viewing angle
The different kinds of LCD displays don’t cause a different level of eye pain and problems, they are all the same
Too much-emitted light, blue light, and PWM flicker are the causes of eye pain
Glossy vs Matte
Glossy displays like this on the Macbooks cause eye pain because you can see reflections and this is called double image
Our eye constantly switches the focus between the screen and the reflections of the room and this causes eye pain
The solution is to get a Matte screen
Another solution is to place Matte screen cover on your Glossy monitor
Blue light
You can read more about blue light effects on our eyes from our Blue light article
PWM flicker
You can read more about blue light effects on our eyes from our PWM flicker article
Monitor testing
You can test how healthy is your monitor for the eyes with our tests
What is the difference between Iris, Iris Mini and Iris Micro?
Iris is software for eye protection and it has many options and all the innovations I make. Its size after installation can be more than 100MB, but this is normal. Use Iris if you are really serious about your health and play with the options. It can be purchased for 15$ lifetime license.
Iris Mini is something like Iris, but portable and with the size of 10MB. It’s free but has a Pro version with more options and hidden features for 10$ lifetime license. If you are not sure what to use, use Iris mini.
Iris Micro is for programmers and people who understand the system and basically don’t like Iris. It’s a really simple program for blue light reduction and software brightness which can be hacked a lot. It’s also free.
What is the difference between Iris mini, Iris and Iris micro?
Iris mini is something like Iris, but portable and with size of 10MB. It’s free, but has pro version with more options and hidden features for 7$ lifetime license. If you are not sure what to use, use Iris mini.
Iris is software for eye protection and it has many options and all the innovations I make. It’s size after installation can be more than 100MB, but this is normal. Use Iris if you are really serious about your health and play with the options. It’s free, but there are many advanced settings which can be purchased for 15$ lifetime license.
Iris micro is for programmers and people who understand the system and basically don’t like Iris. It’s really simple program for blue light reduction and software brightness which can be hacked a lot. It’s also free.
What is the difference between Iris mini and Iris pro?
Hi John,
The Iris Mini is just a minimized version of Iris
Iris Pro is the paid version of Iris
You can check out the different models of Iris here: https://iristech.co/models/
Valentina
Customer Communications Manager and Lead Marketing Specialist
Iris Technologies Ltd.
What is the difference between Iris Pro and Iris Mini?
Iris Pro is the full version of Iris that has all the advanced settings and features like more advanced timer settings, brightness, blue light, monitor manager, color schemes, a font manager and much more.
Iris mini is a minimalistic version of Iris, it contains only the most basic features that will protect your eyes.
Iris loads all .icc profiles loaded on the machine at startup so when Iris is paused your screen will be calibrated as if Iris is not running
If at the system level you load the profiles Iris will interpolate over then and when Iris is paused your screen will have the .icc profile calibration
If you use some other app like LM Profiles flicker may happen because both programs change the device gamma. For more info you can see
Iris gets the current gamma settings at startup but you can’t switch between different profiles with Iris. The goal of Iris is eye protection not perfect colors.
Answers also
В момента използвам Windows 10 с профили от Laptop.bg за моя лаптоп. Възможно ли е ако премина на Линукс отново да ги използвам с Iris? Има ли възможност за import на профили или за момента няма такава функционалност
We want to resell your products in India. Kindly tell us can we do this
we can sell big enterprise volume sales. How can we start
I want to know if can I be your partner for selling Iris Pro on my website
We have a prospect customer who is interested in your service. I’d like to kindly ask you whether we can act as a reseller and offer your software to our customer? If you work with resellers it would be great if you answer several following questions about the sale process: ∙ What is the term and type of software delivery (electronical or physical shipping)? ∙ Can you send a price with retail prices and reseller prices if you offer specific reseller discount? ∙ Do you include taxes in price? ∙ What are the payment options for us? ∙ Do you require pro-forma agreement for resellers? ∙ How the product is licensed? Do you have specific prices for Educational or state institutions? ∙ Can you reserve the customer and the deal for us? – 2022.05.05
E-mail answer
As an affiliate or when a deal is ready by bulk purchasing as a reseller 🙂
My customer wants to move their Iris license to a new PC
My customer has changed the computer, and now it cannot be activated
How can I reset the activation code of my customer
If the user is asked to remove the license by himself, then the user should first register the account, but I did not find an entry for binding the license. Do he need to apply for the “Request Ownership” by himself
My customer has changed the computer, and now it cannot be activated. Could you please help to reset the activation times
One more thing to ask you is that some of our customers are unable to reactivate the iris they purchased or manage their licenses on the iris website because they have changed their computers
Hi, I want to reset the license to migrate to another device. Please help me, thanks. P.S. I bought the activation code from reseller, so I cannot do it in the Panel by myself
I purchased two activation codes from x, and now they cannot be bound to my user panel. They are the same as the ones I sent in general. Please help me solve them.
I’m from x, your reseller, many customers can’t bind their accounts with the license they bought from us. We have been scolded by customers too much. I hope you can help us solve this problem.
I hope someone of you can contact our business staff, use API to connect, so that customers can bind their own emails. Now the orders are bound to our emails. Many customers dislike this and think we are pirated, even though the official website said no email support is provided, but I hope you can provide us with support, because too many customers have purchased licenses that can’t be bound to email, which can also reduce our work pressure.
please remove x from my account (y), This is the customer’s license. I accidentally added it to my account and I cannot delete it now. This customer’s situation is the same as mine. I cannot receive the verification email, so please solve it.
Please solve the above problems. My company and I still have many questions about adding the license to the account Neither I nor the customer’s license can be added to the account, and no verification email has been received
I think you should make the user panel more perfect. We can’t receive emails, We can’t deactivate it. Customers suspect that our x sells fakes. We have been unable to contact you.
Can anyone’s license be revoked
Can you help me bind my license to my account
E-mail answer
How to move the license when I bought from a reseller
You can still move your license from the User Panel
Just Request ownership of the license. We have an article about this here 🙂
Iris has a little dependence on the backlight of the monitor and if the backlight and the hardware are bad we can’t fix it completely without using some physical transparent red sheet
Software is good for the customization and the automation
On the picture, you may think that Iris doesn’t block all blue light but it may also be an optical difference because the glasses actually decrease the brightness and make the screen look darker
Here is a picture of my screen with 0% blue light
I see it really red but my phone makes white color optimization and makes it look more white
This is also my PC with Iris passing the blue light filter test so there is not actually blue or green glowing from the screen
Why glasses may not block all blue light
The glasses need to be red
If they are white, yellow or orange they don’t block all blue and green light
I have an in-depth explanation about this on these pages
If you have invited someone but haven’t got a bonus time
Ask the other person to Re-check the Invite
Here is how he can do this
Here your friend need to enter your Invite link
And click Re-check Invite
Then you both need to click the Sync button to get your extra time
Answers also
I invited a friend but haven’t got extra time
Изпратих му линк, но после не знам какво трябва да направя, за да активирам моя едномесечен пробен период
Hi there, I just invited a friend to reactivate my license and my friend installed the app but I didn’t get the license 🙁
hi , i invited some friends and they downloaded Iris but i didnt get my free month
I shared the link to Iris with a friend but still expired. How long it takes to activate?
I shared the link to Iris with a friend. They got it and downloaded it, but my account still says my initial trial will expire in 1 day. Now what? Does anyone ever even answer these questions? This is a very cumbersome system.
My friend downloaded it with my reference link. 1 month license did not come. What should I do?
Hi I have invited to people and they downloaded the Iris on their PC. Then I tried to get two months free by press sync as you said, unfortunately, it has not worked. So can you please, tell me the reason?
Good morning every one, I want to buy the license for the program but I never have had a paypal account so I just created one today and I need to wait until they accept my bank o something. Today my program license expire (7 days of trial) and I just discovered I wont be able to use again my computer without the program because of the bluelight. So I decided to share the program with my brother in order to recieve the month while I wait to buy the license. He just installed the program but we still have the free trial and I dont know if we did something wrong. Beside of this problem I want to say thanks so much to the person who created the program.
Hi there, I have send invites but not recievd my free month? Any ideas?
Hey, how do i contact support? my week expired so i invited friends who have used my link but my IRIS doesnt reactivate. thanks
Hi Daniel I downloaded 6 days version. I want to add my friend through my https://iristech.co/i/FlzUY, but he insstalled and my time is not changed to one month. His email is markstar@email.cz. Can you help me please? Communication via Discord is so discomfortable, that when I am there I can not write any message, I do not know how. – 2022.07.03
E-mail answer
If his default browser was not Internet Explorer it happens automatically and you just need to sync or restart Iris
However, if this didn’t work you can tell him to re-check the invite as shown here
Plenty of things already change the brightness of my screen. Why Iris is different?
Iris changes the color temperature of your display. Natural light is more blue, while most artificial light (including candlelight) is warmer. Incandescent bulbs, which we’re all used to, become more red in tone when you dim them. But newer LEDs and CFLs don’t – this includes the backlight on your monitor. If you’re a photographer, you’ve probably dealt with this, since pictures taken inside at night are always much more brown than photos outside.
Iris also changes your display brightness in innovative way without PWM flickering.
Hi John,
The Iris Mini is just a minimized version of Iris
Iris Pro is the paid version of Iris
You can check out the different models of Iris here:
https://iristech.co/models/
Valentina
Customer Communications Manager and Lead Marketing Specialist
Iris Technologies Ltd.